In the following regulations you will find the most important house rules that apply to Van der Valk Hotel Rotterdam-Blijdorp. We ask you to respect and accept these rules.
General rules
All directions from employees of this hotel, which are related to house rules, must be followed. You can report complaints to the management.
Stay calm in the event of a fire. Report fire at the reception and / or store the nearest fire alarm.
In the event of a general fire alarm, leave the building directly.
Never use the elevators in case of fire.
You must be 18 years old to check in. A valid passport or identity card must be presented to our staff when you check in. This is required for all guests.
All guests have to be over 18, unless accompanied by a parent/caregiver.
We don't accept payment by cash but only by creditcard or debit.
There are cameras in various places within the hotel, everyone who is in our hotel agrees to make recordings. In case of calamities and / or incidents, these recordings can be shown as supporting material to the authorities.
You must hand in lost items at the reception.
Van der Valk Hotel Rotterdam-Blijdorp is not responsible for the loss or theft of your belongings.
The management, the owner of this location and / or persons working for the hotel, can not be held liable for any injuries and / or material or immaterial damage that visitors of the site might experience.
It is forbidden to
Emergency exits can be used as normal entrances and exits
Take property of the hotel outside the building. In case of willfully damaging property of Van der Valk Hotel Rotterdam-Blijdorp, one can be held liable for the repair and / or renovation costs.
To consume, use, trade in or carry narcotic drugs.
Use nitrous oxide in the hotel. Offenders will be asked to leave the hotel.
To cause nuisance for another person, for example, through loud music, bad behavior or noise of any kind.
With more than the number of people allowed to stay in the room.
Paid reception of guests in the room for sexual activities.
To smoke in the room. If we find that there is still smoking in the room and / or the smoke alarm is abused, we are forced to charge € 150 cleaning costs or repair costs. If the fire alarm is triggered by smoking in the room, the call-out costs of the fire brigade of € 275 will be charged to you.
In all cases not provided for in these regulations, the management of Van der Valk hotel Rotterdam-Blijdorp decides
To consume own food and beverage in the hotel public areas or in hotel rooms.
To order food and beverage from outside of the hotel.